The channel that costs the most to administer
An established operator ends up with fifteen or twenty partners: hotels, holiday apartments, inbound agencies, guides and commission-based reps. Each with their own percentage, their own way of settling and their own way of notifying you. A hotel concierge calls the base manager, the manager writes the booking in a notebook, and at the end of the month someone tries to reconstruct who brought which customer.
That reconstruction is where the arguments appear and where both sides lose money: bookings the partner claims to have brought that are nowhere on record, and commissions paid twice because nobody remembers whether they were already settled.
How the portal works
- 01You set the partner up with their terms: commission, which products they can sell and which bases they can access.
- 02The partner logs in with their own access and sees real availability — the same one the front desk and the website use.
- 03They book directly for their customer. The booking lands in your system already attributed to them, with no calls or middlemen.
- 04The commission is calculated then and there and added to their outstanding balance. Settlement stops being a negotiation.
What each side gains
- You: the channel stops depending on someone picking up the phone, and every booking is attributed on the spot
- The partner: they see real availability and confirm to their customer immediately, without looking bad waiting on your reply
- Both: the outstanding balance is the same number for everyone, viewable at any time
In practice the most visible effect is that partners sell more: when confirming is instant, the concierge offers the activity with more confidence.
Frequently asked questions
Can each partner have different terms?+
Yes. Commission, which products they can sell and which bases they can access are configured per partner.
Does the partner see all my prices and occupancy?+
They see availability and prices for what they are authorised to sell. They do not get access to your internal operations or to the other channels' data.
How are commissions settled?+
The system keeps the outstanding balance current per partner. Settlement happens against that balance, with the detail of the bookings behind it.
Does it work for commission-based reps, not just hotels?+
Yes. The mechanism is the same for hotels, holiday apartments, inbound agencies, guides and your own sales reps.